A couple of weeks ago I had to move my server to a new location due to some network reconfigurations. Physically moving the box and reconfiguring everything should be easy, however I ran into some issues.
My former domain registrar (register.com) is stupid.
In the past if I needed to change the authoritative name servers (sometimes referred to as DNS Glue records), I would login to their portal using some computer generated username/password that I have to look up every time, and execute the change. I go to login and I get this:
Hmm... Ok. It's been a little while since I have logged in, let's see what their new interface looks like.
*click*
clickety-clickety
Oops:
This is beginning to seem like one of those lame blonde jokes. Obviously something is terribly wrong here, so let's give them a call. I call them and apparently since I registered the domain through a partner, I have to contact the partner directly, and there is nothing that they can do to help me out--other than give me that partner's phone number. This is new, but supposedly they had a policy change and assigned control to all of the partners.
As I work my way through phone jail system number 2, I finally talk to someone. I think the conversation went something like this:
Me: I registered my domain through register.com and they told me that you have control over it. I would to make some changes to it.
Tech: Hmmm... I have no account here for you, and no record of us ever having the domain.
Me: ...
Me: Uhhh, so how do I change stuff?
Tech: Well, I can try to release it back to register.com so that you can change stuff through them. That will take a few days. I have no way to create an account for you for this domain.
Me: Ugh. How did you guys get control over it?
Tech: A year or so ago register.com had a database crash and lost some of their registration data. They went to an older backup, and then anything that had a partner assigned to it--even if that partner had already released it--was assigned back to the partner.
Me: Ugh.
I could go on with more boring details and whatnot, but that's the gist of it. The only thing that I ask you to do is repeat (and follow) this pledge:
I state your name will never, ever, ever register a domain through register.com.
I feel better now.
